Who we are
Brand Ground operates the website portal.brandground.co.za and provides online ordering, school collection, courier delivery, and order-management services for school apparel and related products.
Information we collect
When you use our website, create an account or place an order, we may collect personal information such as:
- Your name and surname
- Email address
- Contact number
- Billing address
- Delivery address
- School and collection-location information
- Order and purchase information
- Account login information
- Information you provide when contacting customer support
Where an order relates to a learner, we may also process limited learner-related information required to identify or fulfil the relevant school order.
We aim to collect only the information reasonably required to provide our services.
How we use your information
We may use your personal information to:
- Create and manage your customer account
- Process and fulfil your orders
- Arrange school collection or courier delivery
- Send order confirmations and status updates
- Process payments
- Respond to enquiries and provide customer support
- Maintain transaction and accounting records
- Improve the operation and security of our website
- Comply with applicable legal, regulatory and tax obligations
Personal information is processed for specific and legitimate purposes and should be kept accurate, appropriately secured and not retained longer than necessary. These principles are consistent with POPIA’s requirements for lawful processing. National Treasury of South Africa
Payments
Online payments may be processed through third-party payment service providers such as PayFast.
Brand Ground does not need to store your full card or online banking credentials. Payment information required to complete a transaction is processed by the applicable payment provider in accordance with its own privacy and security practices.
Delivery and school collection
Where you choose courier delivery, relevant contact and delivery information may be shared with the courier provider only to the extent required to collect, transport and deliver your order.
Where you choose school collection, relevant order information may be used to coordinate collection at the selected school collection point.
Who we share your information with
We may share limited personal information with service providers that assist us with operating the store and fulfilling orders, including:
- Payment providers
- Courier and logistics providers
- Website hosting and technology providers
- Email and communication service providers
- Professional advisers or authorities where required by law
We do not sell your personal information to advertisers or other third parties.
Customer accounts
If you create an account, we store the information you provide in your customer profile.
You may be able to view or update certain account information directly through the My Account section of the website.
Cookies
Our website may use cookies and similar technologies to:
- Keep you signed into your account
- Remember items in your basket
- Maintain checkout sessions
- Save certain website preferences
- Support website security and functionality
- Understand how the website is being used
Some cookies are necessary for the online store and checkout process to function correctly.
You may control certain cookies through your browser settings, although disabling necessary cookies may affect website functionality.
How long we keep your information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, customer service, accounting, tax, legal and regulatory requirements.
Order and transaction records may therefore be retained for longer than ordinary website account information where required for legitimate business or legal purposes.
Security
Brand Ground takes reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse, alteration or disclosure.
POPIA requires responsible parties to safeguard personal information against unlawful access and other risks. National Treasury of South Africa
Your rights
Subject to applicable South African law, you may have the right to:
- Ask whether Brand Ground holds personal information about you
- Request access to your personal information
- Request correction of inaccurate or outdated information
- Request deletion of information where legally permitted
- Object to certain processing of your personal information
- Withdraw consent where processing is based on consent
POPIA provides for access, correction and deletion rights, subject to applicable legal requirements. National Treasury of South Africa
Children and learner information
Because Brand Ground supplies school apparel, some orders may relate to learners.
We will only process learner-related information that is reasonably necessary to manage the relevant order, school allocation, collection or support request.
Where personal information relating to a minor is processed, it will be handled with appropriate care and in accordance with applicable South African data-protection requirements.
External websites and services
Our website may contain links to external websites or services. Brand Ground is not responsible for the privacy practices of websites operated by third parties.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, systems or legal requirements.
The latest version will be published on this website.
Contact us
If you have questions about this Privacy Policy or would like to request access to, correction of, or deletion of your personal information, contact:
Brand Ground
Email: orders@brandground.co.za
